Last updated: November 16th 2025

1. Who we are

MDBiologics Ireland Ltd (“MDBiologics”, “we”, “us”) is the data controller for personal data collected through Medical Information enquiries, Product Quality enquiries, and the reporting of safety information relating to our products.
Our registered address is:
MDBiologics Ltd
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom.
You can contact us at: info@mdbiologics.co.uk

2. What personal data we collect

During your enquiry, we may collect information necessary to respond to your request or to meet our regulatory obligations. This may include:

Name and contact details

Job role / healthcare profession (if applicable)

Details of your enquiry

Information relating to product experience or use

Safety information or adverse event details

Limited medical information if relevant to understanding the enquiry

We only collect the minimum information required to process your request.

3. How we use your information (purpose and legal basis)

a) Medical Information enquiries

We use your information to understand your question and provide an appropriate response.
Legal basis: Legitimate interests (responding to enquiries about our products).

b) Pharmacovigilance (safety) reporting

If you provide information about side effects, we are legally required to record, assess, and report this to regulatory authorities.
Legal basis: Legal obligation (pharmacovigilance legislation).

c) Product Quality Complaints

If you report a quality issue, we use the information to evaluate and investigate the complaint.
Legal basis: Legal obligation (quality and safety requirements).

d) Call recording (if you give consent)

If you choose to opt in to call recording, recordings are used only for training and quality purposes.
Legal basis: Consent (you may withdraw at any time).

4. Who we share your data with

We may share relevant information with:

Our contracted Medical Information service provider (ProPharma)

Our pharmacovigilance partner / QPPV

Regulatory authorities (only for safety reporting)

Manufacturing or quality partners (for genuine product quality investigations)

Your data is never sold and is only shared to fulfil regulatory or service obligations.

5. International transfers

If we need to transfer your data outside the UK/EEA (for example to our global safety partner), we ensure appropriate safeguards are in place such as Standard Contractual Clauses.

6. How long we keep your data

We retain information only for as long as required under applicable laws:

Safety reports: at least 10 years after the product is no longer available

Quality complaints: in line with GMP/GDP requirements

Medical Information enquiries: for a defined period necessary for audit and compliance

Call recordings: only where consent is given and for a limited training period

7. Your rights

Under UK GDPR/EU GDPR, you have the right to:

Access your personal data

Request correction or deletion

Restrict or object to processing (except where legally required, such as PV)

Withdraw consent for call recording

Lodge a complaint with a supervisory authority

To exercise your rights, please contact: info@mdbiologics.co.uk

8. How to contact us

If you have questions about this notice or how we handle your information, please contact:

Data Protection Contact

Email: info@mdbiologics.co.uk
MDBiologics
71–75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom